What should I do if my Borderlinx Address is not accepted by an online merchant?

Sometimes, when entering your Borderlinx Shipping Address during your online checkout, you may receive an error message such as “the street name or number appears to be invalid” or a message asking you to “confirm” your address. If this happens, try the following:

- First simply try submitting the address a second time

- Enter your suite number on “Address Line 1″

- Try replacing the hyphen ( – ) between the two numbers in your suite address with a space

- Reverse the information on “Address Line 1″ and “Address Line 2″

If after following all of the steps listed above, you still receive an error message, you can contact our Customer Service Team who would be more than happy to assist you.

Pleas Note: It is essential to include your Suite Number to ensure delivery of your parcels.

How do I return items shipped with Borderlinx? 

It’s simple to become an international shopper with Borderlinx, but you might be wondering what happens should you need to return an item.

Borderlinx is happy to help you return an item to a merchant, you’ll just need to follow these two steps:

1. Check the merchant’s return policy and obtain a return reference number and possibly a return label. This is usually done directly on the merchant website.

2. Send a return request email to returns@borderlinx.com with the following information:

- your suite number

- the Paypal or payment card reference number and the amount paid

- the merchant return reference number and the name of the merchant

- the delivery address that the return needs to be sent to (provided by the merchant)

International Exchanges: Please contact customer service for more details.

Domestic Returns: We charge an administrative handling fee of $20USD or £20 and an additional $15USD or £15 if there is no return shipping label provided. Payments can be done via PayPal to payments@borderlinx.com

Please Note: Shipping charges, duty, tax and other charges will also apply to the shipment of the replacement items. You may be able to get a refund of any duty/tax paid on the initial shipment once returned; please check with your country’s Customs Authority. Shipping charges on the initial shipment are not refundable.

Learn more about returning an item shipped with Borderlinx

Mad about Sports?

Fan of the Premier League? Love the NBA?

Show your team spirit by wearing your team’s colors or official kit. You can use Borderlinx to shop your favorite team store or other online sporting goods shop and ship your purchases home.

If you’re a fan of football or rugby, we highly suggest you check out Kitbag. Their shop features a large selection of team gear as well as general fitness apparel for men, women and children. If you’re more of an NHL, MBA or MLB fan, The Sports Authority Fan Shop has items from hundreds of top teams and players.

Top Sports Deals Happening Now 

- Replica Barcelona FC Home Shirt, only £14.99 

- Enjoy 36% off New York Knick’s Carmelo Anthony Jersey

- Save $50 on Men’s San Francisco 49ers Alex Smith Jersey, by Nike

Tips for Shopping & Shipping on US & UK Online Stores

Borderlinx makes international online shopping simple by streamlining the process and offering global shipping solutions. Have a look at our top tips to help make your online shopping experience go even smoother!

Before you Buy

- Read what other customers are saying about the product you’re thinking of buying, to get customer insight or information on sizing/colour

- Use our Total Cost Calculator to get an accurate estimate of how much you’ll be paying – including all taxes, customs fees and shipping charges

- Register for our Newsletter to receive special offers and exclusive deals on top products

At Checkout

To ensure that you receive your items as quickly as possible, remember to follow these easy guidelines during the online checkout process:

         

Happy Shopping! 

 

 

 

 

Our Free Repacking Service helps you Save on Shipping Fees!

What is “repacking”? 

Borderlinx offers a free repacking service to help you save on shipping fees.

Our trained operations staff identify packages, without any action required on your part, that can benefit from this service and repack your items into more cost-efficient packaging.

Generally, there are two situations in which your items will be repacked:

- If products have been inadequately packaged by the merchant, our team will repack them for added protection and security to avoid damage occurring during transit.

- If the package has a high volumetric weight, we repack items into smaller padded envelopes to reduce their volume and lower your shipping charges.

Does repacking really lower my shipping charges? 

Yes! Experience shows us that the volume of a repacked shipment is on average reduced by 20%, which represents a savings of up to 25% on shipping charges for you!*

We’ve made an effort to extend this completely free service to more of our customers, check out the increase in the number of shipments that we were able to repack in 2012:

Please Remember

Though we strive to repack all orders, there are certain items that cannot be repacked:

- Items that are in shrink-wrapped packaging

- We do not repack items that come in “designer” boxes or wrapping for shoes, boots, clothing or fashion accessories

- Gift-wrapped items

- Parts (computer components, auto-parts, etc.)

- Shipments that contain prohibited items

- Large electronics (computers, laptops, e-readers, etc.)

For a complete list of items that can’t be repacked, please visit our Repacking FAQ page. Please also note that we do not merge two or more shipments into one with the repacking service, check out our Order Consolidation option if you are interested in doing this.

*example for illustrative purposes only

 

 

Overworked? Treat yourself this International Workers Day! 

Tomorrow is May 1st, a day especially set aside in over 80 countries to celebrate worker’s rights. This public holiday, called May Day in the US, Labour Day in the UK and International Workers Day is many other countries, is traditionally celebrated with a parade, but the day is also often marked by retailers with special promotions, offers or mid-season sales.

Whether you have the day off tomorrow to relax, or have to go about business as usual, make sure to have a look at our selection of top May Day sales happening now.

Don’t Miss these May Day Sales 

- The Marks & Spencer Mid Season Sale: up to 50% off your favorite items

- French Connection: save 50%!

- Enjoy 35% off from the Gap with coupon code GAP35

Mother’s Day is Just Around the Corner!

Mother’s Day is traditionally held on the second Sunday of May, which means it will fall on May 12th this year. Cards, flowers and gifts are the perfect way to show your love and appreciation, but it’s not always easy to find that perfect something. Have a look at our top Mother’s Day gift ideas and you’re guaranteed to be inspired to spoil your mother on this special day!

Top Mother’s Day Gift Ideas

- Snap Happy: All moms adore pictures of their kids and loved ones. She can capture everything with the Canon PowerShot 16.1MP Digital Camera and print pictures directly from home with this Wireless Color Photo Printer.

 

- Timeless: Jewellery is a classic Mother’s Day gift that is sure to please. We recommend either the Dangle Heart Earrings from Chlobo or the lovely Mari Splash Ring from Sho London.

 

- Give the gift of Relaxation: This lovely Chenille Throw from Marks & Spencer and signature Grapefruit & Ginger Inclusion Candle are the perfect things to come home to unwind after a long day.

 

- A Girl’s Best Friend: If you really want to spoil your mom this Mother’s Day, a nice handbag is definitely the way to go. The Jet Set Leather Tote from Michael Kors or the beautiful Mimosa Clutch by Diane von Furstenberg are sure to delight her!

 

International Shopping: Taxes & Duties Explained

International Taxes, Duties and Customs Fees are very tricky topics. The legislation is complicated and changes depending on the country of import and export.

Here is a quick breakdown of the most important points to keep in mind concerning taxes & duties when you shop internationally.

Is it Really That Important?

YES! All imported goods must be declared to the importing country’s customs office. Failure to do so could result in your items being impounded and you risk potentially incurring a heavy fine or even criminal proceedings.

Luckily, Borderlinx makes calculating and paying import duties hassle-free. When you order an item, we calculate all taxes and duties for you and you simply pay us for any applicable fees with your shipping costs. We take care of all necessary paperwork and pass along the payment to each relevant entity. You receive a detailed invoice that shows you exactly where your money is going, for total price transparency.

Top 3 Questions about Taxes & Duties

1. What is the Duty Free Limit for Imports? Some countries allows goods below specific values to be imported for free. Learn more.

2. What to do if the customs payment is wrong? If you can prove that the declared value of your items needs to be changed, simply email us a copy of your order confirmation from the merchant, before you authorise shipment, and we will be happy to sort it out for you.

3. Can I claim back VAT/GST? If you are registered for VAT/GST in your home country, we recommend that you contact your Local Customs Office to get the proper steps to follow to recover any of these charges.

OUYA: A new approach to gaming

In our GDC 2013 recap post, we made a quick mention of the innovative new gaming system OUYA. This interesting little device definitely deserves more of a detailed review.

Jordan Mechner, creator of the iconic game Prince of Persia, Karateka, was quoted as saying about OUYA “Who wouldn’t want a beautiful piece of industrial design that sells for $99, plugs straight into your TV, and gives you access to a huge library of games?”

Download Games Directly

You download OUYA games directly to your gaming console, their are no discs to buy and you screen games directly onto your television.

OUYA Packs a Powerful Punch 

The microconsole is all the rage in 2013, and OUYA packs a powerful punch for its small stature. At only 10 oz, OUYA is about the same size as a rubik’s cube, but counts an nVIDIA Tegra 3 Quad-Core processor and 1GB of RAM.

Get Your OUYA

The Console is currently available for pre-order and is set to be released on June 4th in the US, UK and Canada. Don’t live in one of these countries? Use Borderlinx to ship it home!

For only $99.99 you get the OUYA gaming console, 1 OUYA wireless controller, a sand-blasted aluminium and plastic case, an HDMI cable and a power adapter.

Play with friends! The console pack includes one controller, but you can connect up to four to any OUYA to play with friends. Controllers are also currently available for pre-order.

Package Consolidation

Consolidate your Borderlinx purchases to save even more!

When you consolidate your items, all that means is that your parcels are combined into a single shipment (we don’t combine them into a single package). Your items are left in their original boxes or packaging and are treated as a single shipment.

For example, let’s say you want to ship 5 packages that each weigh 1 KG each, shipped separately your costs would be:

  • Package 1 = $18.25 1kg
  • Package 2 = $18.25 1kg
  • Package 3 = $18.25 1kg
  • Package 4 = $18.25 1kg
  • Package 5 = $18.25 1kg

Total Cost of $91.25

When the same 5 packages are shipped as a single shipment thanks to consolidation you only pay:

  • Package 1 = $18.25 1kg
  • Package 2 = $4.35 1kg
  • Package 3 = $4.35 1kg
  • Package 4 = $4.35 1kg
  • Package 5 = $4.35 1kg

Total Cost of $35.65, which equals a savings of $55.60!* 

For more information have a look at our Consolidation FAQs to learn more, or Register to start shopping, shipping and saving today!

 

* For illustration purposes only