What should I do if my Borderlinx Address is not accepted by an online merchant?

Sometimes, when entering your Borderlinx Shipping Address during your online checkout, you may receive an error message such as “the street name or number appears to be invalid” or a message asking you to “confirm” your address. If this happens, try the following:

First simply try submitting the address a second time

Enter your suite number on “Address Line 1”

Try replacing the hyphen ( – ) between the two numbers in your suite address with a space

Reverse the information on “Address Line 1” and “Address Line 2”

If after following all of the steps listed above, you still receive an error message, you can contact our Customer Service Team who would be more than happy to assist you.

Pleas Note: It is essential to include your Suite Number to ensure delivery of your parcels.

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