We listened to you

In our continuous pursuit to offer you a seamless shopping experience with Borderlinx, we are glad to introduce you to your new shipment release experience. You’ll now be able to enjoy a cleaner and simpler interface. Here are the 3 main benefits to you:

1. All your package information at a glance

Now you can see all the specifics of your package, including size, the dead weight, volumetric weight and storage fees (if applicable) as soon as they arrive in your suite. This will help you manage and control when and how you wish to release your items.

2. Improved Value protection page

We’ve heard you tell us that our Value protection offer could be unclear, so we’ve reworked the page on making it simpler and clearer.

3. More clarity on your payment!

You told us you were struggling to differentiate between your shipping fees and the various Tax and Duties you need to pay to clear customs. That should no longer be an issue. We’ve separated these two fees out for you in 2 ways:

–              First, when you chose your delivery method, you have the details of your shipping fees, including Fuel surcharge.

–              And in Payments, you’ll see Shipment Charges and Duty & Tax clearly added to show the total cost.

This means there will no longer be any confusion regarding what amount your promotion code applies to.

4. Easier sharing

You now can share what you’ve shopped with your friends directly from the confirmation page though 3 social network buttons. Follow us on Twiiter, Facebook or Google+ to know what others have been shipping.

Before formally putting this new experience, we gave some of you a sneek peek and asked you what you thought of this new design. A vast majority (61,1% of respondents) thought the new pages were clear and simple.

Tell us what you think!


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